Delivery, Returns, and repairs
At Purr Havoc, every piece is carefully handcrafted and packed with care. Below, you’ll find all the details about shipping, processing times, returns, and repairs.
Delivery Information
UK Shipping
✔ FREE standard shipping on all UK orders
✔ All orders are sent via Royal Mail Tracked for security
✔ Estimated delivery time: 3–5 working days from dispatch
International Shipping
✔ Flat-rate shipping: £13.99 for international orders
✔ Orders are sent via Royal Mail International Tracked
✔ Estimated delivery times:
- Europe (Non-EU): 3–7 working days
- Canada: 5–10 working days
- Australia & New Zealand: 7–14 working days
✔ Customs & Import Fees: Buyers are responsible for any customs fees, duties, or taxes applied in their country.
Order Processing Time
✔ Orders are typically dispatched within 2–4 working days
✔ Every piece is handcrafted, so in rare cases, high order volume may cause slight delays
If you need an item urgently, please contact me before purchasing, and I’ll do my best to accommodate your request!
Returns & Exchanges
Earrings
I want you to love your jewellery! However, due to hygiene reasons, I cannot accept returns or exchanges on earrings.
Exceptions:
✔ If your item arrives damaged or faulty, please contact me within 7 days of delivery with a photo of the issue. I’ll be happy to arrange a replacement or refund.
✔ If you receive the wrong item by mistake, let me know within 7 days, and I’ll work to resolve it as quickly as possible.
Necklaces, Bracelets, and Rings
✔ Items may be returned within 14 days of delivery, provided they are unworn, undamaged, and in their original packaging.
✔ To initiate a return, the buyer must contact me within 7 days of delivery and return the item within 14 days.
✔ The item must be in brand-new, unused condition—items that show signs of wear will not be accepted.
✔ Return shipping is the buyer's responsibility, and the original shipping cost is non-refundable.
Headpieces
✔ Headpieces may be returned within 14 days of delivery, provided they are unworn, undamaged, and in their original packaging.
✔ To initiate a return, the buyer must contact me within 7 days of delivery and return the item within 14 days.
✔ The headpiece must be in brand-new, unused condition—items that show signs of wear, styling products, or alterations will not be accepted.
✔ Return shipping is the buyer's responsibility, and the original shipping cost is non-refundable.
One-of-a-Kind & High-Value Headpieces
✔ Because each headpiece is unique, I cannot offer a replacement.
✔ Refunds are ONLY issued once the returned item has been received, inspected, and confirmed to be in original condition.
Items reported as damaged on arrival
✔ If your item arrives damaged, you must:
- Contact me within 48 hours of delivery.
- Provide clear, detailed photos of the damage, including all packaging.
- Return the item for assessment before a refund is issued.
Refunds will NOT be granted if:
✔ The item is not returned for inspection.
✔ The item is returned with visible wear, product residue, styling alterations, or damage inconsistent with transit damage.
✔ The return request is made outside of the return window.
If you need a headpiece for a specific event, I recommend ordering well in advance to allow for processing, shipping, and adjustments.
Repairs and Restoration
The Purr Havoc Repair & Restoration service is available for pieces from the Kitten Rococo Collection, Divine Feminine Collection, and selected headpieces.
If your piece is damaged
Please email info@purrhavoc.com with:
• Your name and order number (if available)
• A brief description of the damage or issue
• Clear photographs showing the affected area
Once I've reviewed the photographs, I'll let you know whether the piece can be repaired and provide details of any costs involved before any work begins.
Free repairs
If a fault develops due to a manufacturing issue within twelve months of purchase, repairs will be carried out free of charge.
Repairs after twelve months.
Repairs requested more than twelve months after purchase may incur a small fee depending on the nature of the damage, the time required, and the materials needed.
I will always discuss any costs with you before proceeding.
Postage
Customers are responsible for the cost of sending items to Purr Havoc for repair.
Please note:
As all Purr Havoc jewellery is handmade in small batches, exact replacement components may not always be available. Where original materials can no longer be sourced, suitable alternatives will be discussed with you before any repair work is undertaken.
While I will always do my best to restore a cherished piece, repairs cannot be guaranteed in every circumstance.
FAQs & Contact
Q: Can I cancel an order after placing it?
✔ Orders can be cancelled within 12 hours of purchase as long as they have not already been dispatched.
✔ If an order is placed in the late afternoon or evening, it may be processed overnight and dispatched in the morning—if this happens, cancellation may no longer be possible.
✔ If you need to cancel an order, please contact me ASAP. I will do my best to help, but once the item has been shipped, it can no longer be cancelled.
Q: My order hasn’t arrived—what should I do?
✔ Please allow up to 10 working days for UK orders and 30 working days for international orders before reporting a lost parcel. If your order hasn’t arrived within this time, please contact me.
💌 Still have questions? Get in touch via info@purrhavoc.com, visit our Contact Us page, or drop us a message on Instagram @purr.havoc